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Can't uninstall extension from Visual Studio 2017 #1393

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Can't uninstall extension from Visual Studio 2017#1393
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Description

@jcansdale
jcansdale
opened on Dec 15, 2017
  • GitHub Extension for Visual Studio version: 2.2.0.10
  • Visual Studio version: 15.6.85+g13c9ab559b

What happened

  1. Clicked on Revert to revert the extension to 2.2.0.10:
    image
  2. Closed Visual Studio
  3. Clicked on Modify
  4. VSIX Installer dialog shows Modifications Complete
  5. Relaunched Visual Studio
  6. Clicked on Uninstall to remove the extension:
    image
  7. Closed Visual Studio
  8. Clicked on Modify
  9. Uninstall dialog shows Modifications Failed
    image
    Here is the log:
    VSIXInstaller_539b821d-57ec-4c11-be13-f077e7c14721.log

Here is some pertinent info from the log:

15/12/2017 10:41:44 - Microsoft VSIX Installer
15/12/2017 10:41:44 - -------------------------------------------
15/12/2017 10:41:44 - vsixinstaller.exe version:
15/12/2017 10:41:44 - 15.6.85+g13c9ab559b
15/12/2017 10:41:44 - -------------------------------------------

15/12/2017 10:41:47 - Initializing Uninstall...
15/12/2017 10:41:47 - Extension Details...
15/12/2017 10:41:47 - 	Identifier         : c3d3dc68-c977-411f-b3e8-03b0dccf7dfc
15/12/2017 10:41:47 - 	Name               : GitHub Extension for Visual Studio
15/12/2017 10:41:47 - 	Author             : GitHub, Inc
15/12/2017 10:41:47 - 	Version            : 2.2.0.10
15/12/2017 10:41:47 - 	Description        : A Visual Studio Extension that brings the GitHub Flow into Visual Studio.
15/12/2017 10:41:47 - 	Locale             : en-US
15/12/2017 10:41:47 - 	MoreInfoURL        : https://visualstudio.github.com/
15/12/2017 10:41:47 - 	InstalledByMSI     : False
15/12/2017 10:41:47 - 	SupportedFrameworkVersionRange : [4.5,)

15/12/2017 10:41:47 - 
15/12/2017 10:42:40 - The following target products have been selected...
15/12/2017 10:42:40 - 	Microsoft Visual Studio Team Explorer 2017
15/12/2017 10:42:40 - 

15/12/2017 10:42:41 - Uninstalling 'GitHub Extension for Visual Studio', version 2.2.0.10.
15/12/2017 10:42:41 - pkgCatalogPath is 'C:\PROGRAM FILES (X86)\MICROSOFT VISUAL STUDIO\2017\TEAMEXPLORER\COMMON7\IDE\EXTENSIONS\WYHGZAQI.MH1\catalog.json'.
15/12/2017 10:42:42 - vsPkg.Version is '2.2.0.10'.  extension.Header.Version is '2.2.0.10'
15/12/2017 10:42:42 - Embedded catalog does not contain a component.
15/12/2017 10:42:42 - System.InvalidOperationException: A value for 'Component' needs to be specified in the catalog.
   at Microsoft.VisualStudio.ExtensionManager.ExtensionEngineImpl.PerformSetupEngineUnInstall(IInstalledExtension extension, Boolean downgrade)
   at Microsoft.VisualStudio.ExtensionManager.ExtensionEngineImpl.UninstallInternal(IInstalledExtension extension, Boolean forceDelete, Version targetedVSVersion, Boolean downgrade)
   at Microsoft.VisualStudio.ExtensionManager.ExtensionEngineImpl.Uninstall(IInstalledExtension extension, Version targetedVSVersion)
   at VSIXInstaller.InstallProgressPage.UninstallVsix(String vsixId, SupportedVSSKU targetSku, IProgress`1 progress)

Attempt to resolve

I have 3 versions installed, so I'm not sure which directory use use:

cd c:\programdata\Microsoft\VisualStudio\Packages\_Instances\
dir

15/12/2017  10:25    <DIR>          92b5e4e1
05/12/2017  20:57    <DIR>          a23816c9
15/12/2017  10:22    <DIR>          c6ffbe0c

Will try the following from: #1206 (comment)

This fix is actually pretty painful (especially if you have more than one version installed) and not something we'd want to give our users!

Activity

  1. meaghanlewis commented on Dec 15, 2017

    @meaghanlewis
    meaghanlewis
    on Dec 15, 2017
    Contributor

    Using the latest version of the GitHub for Visual Studio extension and then uninstalling by running vsixinstaller /uninstall:c3d3dc68-c977-411f-b3e8-03b0dccf7dfc (as an administrator from C:\Program Files (x86)\Microsoft Visual Studio\2017\TeamExplorer\Common7\IDE) worked for @jcansdale and myself to uninstall the extension from the latest version of Visual Studio Team Explorer.

  2. meaghanlewis commented on Dec 15, 2017

    @meaghanlewis
    meaghanlewis
    on Dec 15, 2017
    Contributor

    @Michael-Eng just a heads up that we're experiencing installer issues with the latest version of Visual Studio Team Explorer.

  3. meaghanlewis
    added
    installer
    bug
    on Dec 15, 2017

  4. meaghanlewis commented on Dec 18, 2017

    @meaghanlewis
    meaghanlewis
    on Dec 18, 2017
    Contributor

    👋 @jcansdale just tried this again with the latest version of Visual Studio Enterprise 2017 (15.5.2) and confirmed uninstalling the GitHub extension is not a problem. This only seems to be with Visual Studio Team Explorer 2017

  5. Michael-Eng commented on Dec 18, 2017

    @Michael-Eng
    Michael-Eng
    on Dec 18, 2017

    @jcansdale Can you please confirm the repro steps you're following to hit this issue. For example, what version of the extension did you install after installing Team Explorer? Can you also please run https://aka.ms/vscollect.exe and place the zip file created in %temp% somewhere we can take a look?

  6. jcansdale commented on Dec 19, 2017

    @jcansdale
    jcansdale
    on Dec 19, 2017
    CollaboratorAuthor

    @Michael-Eng,

    You should be able to repro it like this:

    1. Install Visual Studio Team Explorer 2017 15.5.2
    2. Install GitHub for Visual Studio 2.3.6.391
      https://ghfvs-installer.github.com/releases/2.3.6.391/GitHub.VisualStudio.vsix
    3. Revert GitHub for Visual Studio v2.3.6.391
      (relaunch VS and let VSIXInstaller run)
    4. Uninstall GitHub for Visual Studio 2.2.0.10
      (relaunch VS and let VSIXInstaller run)

    image

    VSIXInstaller_bbae1b9a-ea01-4a3e-98c0-7be29fd1147c.log

    As @meaghanlewis mentioned above, this appears to be specific to Visual Studio Team Explorer. When I tried the the same steps with Visual Studio Enterprise 2017 15.5.2, the Uninstall step launched the Visual Studio Installer which was able to complete the uninstall successfully.

    I've just tried the same with Visual Studio Community Preview 2017 15.6.0, which also launches the Visual Studio Installer and completes successfully. Is appears the difference is with Visual Studio Team Explorer, which doesn't launch the Visual Studio Installer.

    It is a little strange that it allows us to Revert to 2.2.0.10, which was never actually installed (although it was available as an option on the Visual Studio Installer).

    I hope that gives a clue as to what might be going wrong?

  7. luddet commented on Apr 20, 2018

    @luddet
    luddet
    on Apr 20, 2018

    I'm having the same problem in VS Professional 2017 (15.6.6)
    I have GitHub extension version 2.3.6.391 installed and VS can neither update nor uninstall it.

  8. jcansdale commented on Apr 20, 2018

    @jcansdale
    jcansdale
    on Apr 20, 2018
    CollaboratorAuthor

    @luddet what happens if you try the following from the command line?

    > vsixinstaller /uninstall:c3d3dc68-c977-411f-b3e8-03b0dccf7dfc

  9. luddet commented on Apr 24, 2018

    @luddet
    luddet
    on Apr 24, 2018

    @jcansdale
    That uninstalled it from VS2015. But I haven't tried to uninstall that even from within VS, so I don't know if that would have even failed.

    When trying to uninstall from VS2017 I'm getting this in the installer log:
    2018-04-24 13:24:21 - Uninstalling 'GitHub Extension for Visual Studio', version 2.3.6.391. 2018-04-24 13:24:21 - pkgCatalogPath is 'C:\PROGRAM FILES (X86)\MICROSOFT VISUAL STUDIO\2017\PROFESSIONAL\COMMON7\IDE\EXTENSIONS\GITHUB\GITHUB\catalog.json'. 2018-04-24 13:24:23 - vsPkg.Version is '2.3.6.391'. extension.Header.Version is '2.3.6.391' 2018-04-24 13:24:24 - System.InvalidOperationException: Uninstall of GitHub Extension for Visual Studio failed. To uninstall this extension please uninstall all of the following components: at Microsoft.VisualStudio.ExtensionManager.ExtensionEngineImpl.PerformSetupEngineUnInstall(IInstalledExtension extension, Boolean downgrade) at Microsoft.VisualStudio.ExtensionManager.ExtensionEngineImpl.UninstallInternal(IInstalledExtension extension, Boolean forceDelete, Version targetedVSVersion, Boolean downgrade) at Microsoft.VisualStudio.ExtensionManager.ExtensionEngineImpl.Uninstall(IInstalledExtension extension, Version targetedVSVersion) at VSIXInstaller.InstallProgressPage.UninstallVsix(String vsixId, SupportedVSSKU targetSku, IProgress1 progress)`

  10. VitorNeilAvelino commented on Nov 20, 2018

    @VitorNeilAvelino
    VitorNeilAvelino
    on Nov 20, 2018

    @luddet what happens if you try the following from the command line?

    > vsixinstaller /uninstall:c3d3dc68-c977-411f-b3e8-03b0dccf7dfc

    Worked!

  11. BhanuKorthiwada commented on Jun 24, 2019

    @BhanuKorthiwada
    BhanuKorthiwada
    on Jun 24, 2019

    similar issue, now unable to install any extension. in VS 15.9.13

    6/24/2019 3:19:26 PM - -------------------------------------------
    6/24/2019 3:19:26 PM - Microsoft VSIX Installer
    6/24/2019 3:19:26 PM - -------------------------------------------
    6/24/2019 3:19:31 PM - Initializing Install...
    6/24/2019 3:19:31 PM - Extension Details...
    6/24/2019 3:19:31 PM - Identifier : f4ab1e64-5d35-4f06-bad9-bf414f4b3bbb
    6/24/2019 3:19:31 PM - Name : Open Command Line
    6/24/2019 3:19:31 PM - Author : Mads Kristensen
    6/24/2019 3:19:31 PM - Version : 2.3.999
    6/24/2019 3:19:31 PM - Description : Opens a command line at the root of the project. Support for all consoles such as CMD, PowerShell, Bash etc. Provides syntax highlighting, Intellisense and execution of .cmd and .bat files.
    6/24/2019 3:19:31 PM - Locale : en-US
    6/24/2019 3:19:31 PM - MoreInfoURL : https://github.com/madskristensen/OpenCommandLine
    6/24/2019 3:19:31 PM - InstalledByMSI : False
    6/24/2019 3:19:31 PM - SupportedFrameworkVersionRange : [0.0,2147483647.2147483647]
    6/24/2019 3:19:31 PM -
    6/24/2019 3:19:31 PM - SignatureState : Unsigned
    6/24/2019 3:19:31 PM - Supported Products :
    6/24/2019 3:19:31 PM - Microsoft.VisualStudio.Pro
    6/24/2019 3:19:31 PM - Version : [14.0,17.0)
    6/24/2019 3:19:31 PM -
    6/24/2019 3:19:31 PM - References :
    6/24/2019 3:19:31 PM - Prerequisites :
    6/24/2019 3:19:31 PM - -------------------------------------------------------
    6/24/2019 3:19:31 PM - Identifier : Microsoft.VisualStudio.Component.CoreEditor
    6/24/2019 3:19:31 PM - Name : Visual Studio core editor
    6/24/2019 3:19:31 PM - Version : [15.0,)
    6/24/2019 3:19:31 PM -
    6/24/2019 3:19:31 PM - Signature Details...
    6/24/2019 3:19:31 PM - Extension is not signed.
    6/24/2019 3:19:31 PM -
    6/24/2019 3:19:31 PM - System.InvalidOperationException: VSHiveStub.exe failed: Unknown error
    at VSIXInstaller.LocationBasedSKU.get_RegRootHiveOverride()
    at VSIXInstaller.SupportedVSSKU.InitializeSettingsManager()
    at VSIXInstaller.SupportedVSSKU.get_Host()
    at VSIXInstaller.SupportedVSSKU.CreateExtensionEngine()
    at System.Lazy1.CreateValue() at System.Lazy1.LazyInitValue()
    at System.Lazy1.get_Value() at VSIXInstaller.ExtensionService.GetExtensionEngineForApplicableSKU(ICommandLineData cmdLineData, SupportedVSSKU supportedSKU, IInstallableExtension installableExtension, List1 applicableSKUs, Boolean isRepairSupported)
    at VSIXInstaller.ExtensionService.GetInstallableData(String vsixPath, String extensionPackParentName, Boolean isRepairSupported, IStateData stateData, IEnumerable1& skuData) at VSIXInstaller.App.Initialize(Boolean isRepairSupported) at VSIXInstaller.App.Initialize() at System.Threading.Tasks.Task1.InnerInvoke()
    at System.Threading.Tasks.Task.Execute()
    --- End of stack trace from previous location where exception was thrown ---
    at Microsoft.VisualStudio.Telemetry.WindowsErrorReporting.WatsonReport.GetClrWatsonExceptionInfo(Exception exceptionObject)

  12. jparcell commented on Aug 5, 2019

    @jparcell
    jparcell
    on Aug 5, 2019

    VS2017 Same issue - unable to install Github extension. Revert did not return to an uninstall option. None of the commands above resulted removed the extension.

  13. github-project-automation
    added this to BUGSon Aug 20, 2024
  14. github-project-automation
    moved this to Needs Repro in BUGSon Aug 20, 2024
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