Dexcom connectivity problem #2630

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1. ps2 commented on Nov 2, 2026

   

   ps2

   on Nov 2, 2026

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   Thanks for the detailed report. I've gone through every change between 3.14.9 and 3.14.11. The 203 fix only changes how Loop handles the pod in the background on iPhone 16 and 17e, so on an iPhone 13 it shouldn't affect the G7. To work out what's happening, could you:

   1. During or just after a gap where Loop is missing readings that the Dexcom app has, go to Settings → Support → Report a Problem and send a report to the developers. Please mention this issue (Dexcom connectivity problem #2630) in it.
   2. Tell us which Loop version you were on before 3.14.11.
   3. Tell us which Pod Keep Alive option is selected in the pump settings when you are not using silent tune.
   4. Tell us whether the gaps happen mostly while the phone is locked or asleep, and whether the Dexcom app is still installed and receiving readings when they happen.
2. joshandeliana commented on Nov 2, 2026

   

   joshandeliana

   on Nov 2, 2026

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   1. It might be a little while before I can do this because I have to get her phone at a quiet moment but I will try.
   2. Previously we were on 3.14.9 and it happened then also. I believe it was fine in the version before that but I can’t be certain because I only started paying attention once it was annoying enough to get noticed!
   3. in 3.14.9 we tried the “when open” option and that didn’t allow us to stay connected. In 3.14.11 the only other option is disabled and with that selected we lose the connection.
   4. Dexcom app is still installed and always receiving readings. I haven’t observed a difference between when phone is in use or when locked/asleep. It definitely loses connection when locked because one night she turned off silent tune after I went to bed to save battery and when I woke up there had been no data in loop for four hours (Dexcom had data).