I can't cancel my npm subscription and nobody is responding

[JoseVigil]

Hi,

I honestly don't know where else to ask this, so I'm posting here.

I stopped using npm more than a year ago and I've been trying to cancel my paid subscription. I've been trying to get this resolved since August 12, and I'm still being charged every month.

I've emailed npm support several times at npmjs-support-archive+canned.response@github.com, but nobody is responding.

I also tried using the billing/account support form here:

https://www.npmjs.com/support?inquire=account

But the form itself gives me an error when I try to submit it.

So basically, I can't cancel the subscription, nobody is answering my emails, and the billing support form doesn't work. Meanwhile, I'm still being charged for a service I haven't used in more than a year.

This is honestly pretty frustrating. I've been trying to solve this through the proper support channels since August, but there doesn't seem to be any working way to actually reach someone about billing.

Can someone from npm please help me cancel this subscription and stop the recurring charges?

I'd also like to know what can be done about the charges that have continued since I first tried to cancel on August 12.

Thanks.