Faculty verification repeatedly rejected despite valid official documentation

[openc2023]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Subject: GitHub Education faculty verification repeatedly rejected despite valid official documentation
Hello GitHub Support,
I am applying for GitHub Education as a faculty member at Tongmyong University.
My application has been rejected repeatedly with the message:
“The image you selected does not appear to contain your school name. Your complete school name must appear in your document, not only the school logo.”
However, my official Certificate of Employment clearly shows:

• Full institution name: TONGMYONG UNIVERSITY
• Full name: TIAN HAN
• Current employment period: March 01, 2026 to Present
• Issue date: October 2, 2026
  I have tried both my identification/employment documentation and the camera-based submission process, but the verification continues to fail.
  The official certificate is issued as an electronic PDF. In fact, the certificate itself states that the PDF file is the original electronic certificate and that a printed output is only a copy.
  Because the verification interface requires camera capture, an A4 document becomes difficult to capture at a resolution high enough for the complete institution name and other details to remain clearly readable.
  Could you please manually review my GitHub Education faculty verification, or provide a secure method for me to submit the original PDF certificate?
  Thank you.

[Sujalgayakwad]

The application is being rejected because GitHub’s verification system cannot confirm that the submitted document proves you are a faculty member, even though you state that your official Certificate of Employment contains the required information.
The two rejection reasons shown are:

1. School name issue: GitHub says the submitted image does not clearly show the complete school name, TONGMYONG UNIVERSITY, rather than only a logo.
2. Faculty status issue: GitHub says the document does not appear to indicate that you are a faculty member.
   Since the document is an electronic PDF and the camera-based verification may reduce readability, the appropriate next step is to contact GitHub Education Support and request a manual review or ask whether they can accept the original electronic PDF.
   Your screenshot confirms that the latest application was rejected on October 2, 2026 and that the application type was Faculty.