WHY CAN MY TICKET RECEIVE NO PROGRESS FOR 16 MONTHS?!

[cute-omega]

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Just as the title said, my ticket with the GitHub Support has never received any reply from any official members on behalf of GitHub.

I can fully understand that GitHub Support staff likely handle a heavy daily workload and appreciate their efforts; however, that does not justify leaving my support ticket unaddressed for 16 months—with no replies and no progress whatsoever. I even went so far as to close a previous ticket and submit a new request this past May, yet still to no avail.

I earnestly request that a staff member with the appropriate authority follow up on my ticket; I am more than happy to provide any information needed to resolve the issue.

I would be incredibly grateful if this matter could be resolved.

正如标题所言，我向GitHub Support提交的工单从未收到任何来自能代表GitHub的官方人员的回复。

我充分理解GitHub Support工作人员可能每天要处理众多工作，并尊重他们付出的努力；但这不是可以搁置我的工单请求长达16个月零回复、毫无进展的理由。我甚至不得不主动关闭一个先前的工单并在今年5月发起一个新的请求，但仍然没有任何效果。

我恳请任何有权限的工作人员能够跟进我的工单，并乐于提供任何解决该问题的所需信息。

如果问题可以得到解决，我将不胜感激之至。

[djburneo]

I'm really sorry you've been waiting this long without a response. 16 months is absolutely unacceptable. Try reaching out one more time mentioning this public discussion and your ticket number, sometimes public visibility helps surface stuck cases faster than internal channels alone.

[cute-omega]

Thank you for your attention!

I have already replied to their three posts on X (formerly Twitter). I am not sure if they check direct messages, but I believe that direct messaging would not be more useful than publicly pointing out the issue.

For other officially supported social media platforms under the contact page, I do not have accounts to access them.

It is hard to believe that they do not have an official email address for serious communication. All communication must go through that disappointing bureaucratic system, without any clear progress feedback. They don't even provide a formal acknowledgment of receipt!

I think it is extremely impolite: casual community discussions can simply start an issue or make a comment, but serious matters should be formally communicated via email. Maintaining consistency in UI style between formal feedback and general issues does not help reduce the seriousness of the problem or make it more approachable; it only makes it seem lacking in authority and reliability.

Should I create a new ticket to increase the priority of my issue in their system?

[djburneo]

Add a brief comment to your original ticket with any new info, or try one more public post on their social media linking to it.

[cute-omega]

You are right. I'll have a try.